Can I modify or cancel my order?

We prepare orders quickly to ensure the best shipping times.

If your order has not yet been prepared, we will of course do our best to modify or cancel it.

For any request, you can contact us at the following address: contact@baovea.com

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking link allowing you to track your package in real time.

Where do you deliver?

Baövea currently delivers in metropolitan France.

Other destinations may be added soon.

What are the delivery times?

Orders are generally prepared within 2 to 4 business days.

Once shipped, the delivery time depends on the carrier selected when placing the order.

Is delivery free?

Shipping costs are calculated at the time of payment.

Free delivery for purchases over €48.

What if my package arrives damaged?

If your package arrives damaged, please contact us immediately upon receipt at contact@baovea.com with photos of the package and the affected product so that we can find a solution quickly.

What payment methods do you accept?

We accept major credit cards as well as payment methods offered at checkout, such as Apple Pay, Shop Pay, and Klarna.

Can I pay in installments?

Yes, installment payment may be offered via Klarna depending on your eligibility and the amount of your order.

Is payment secure?

Yes, all transactions made on the Baövea website are secure.

Can I return a product?

For hygiene and food safety reasons, opened or used products cannot be returned.

If you encounter a problem with your order, we invite you to contact us so that we can find a suitable solution.

How to contact Baövea?

For any questions, please write to us at the following address: contact@baovea.com

How long will it take to receive a response?

We do our best to respond within 48 business hours (excluding weekends and public holidays).